FAQ (Frequently Asked Questions)

No: We’re unable to start designing your caricature without payment, as the process is quite time-intensive and it’s not feasible to begin without upfront compensation.

Caricatures can take a couple of hours to make so it is not possible to send you a draft until the payment is received. We can send you a draft, but please note: When designing the caricatures we initially make a trace based on the provided photo of the persons face. Their facial expression, smile, jaw line, hair colour ect. will be based on the photo provided. For example: if the person is smiling or not smiling in your photo each detail will be replicated in the caricature. It is the customers responsibility to provide a photo or photos that they are happy with as the end result will mirror the photo provided. Please note: that the changes we make at the draft stage are normally small adjustments like colour and contour should the client request it. Starting from scratch on a new photo is not possible. So please make sure you are 100% happy with the photo before using it.

Yes, you can add a dog click here 

Yes, a larger option can be purchased here

For a full list of delivery destinations, delivery times and fees click here

For a full list of delivery destinations, delivery times and fees click here

No

The caricatures are made and framed in our office in Ballinasloe, Co. Galway. Collection could be arranged if you email prior to ordering we can discuss this option.

Weekend delivery is not guaranteed. In Ireland, deliveries take place from Monday to Friday. However, in some cases, if a delivery attempt on Friday is unsuccessful due to “no answer at the door” or a high volume of packages with DPD, a second attempt may be made on Saturday morning. International delivery schedules vary and cannot be guaranteed, so ordering in advance is advised.

Yes, after your order has been processed. We will email you a tracking code along with a link to the tracking page.

Delivery within Ireland is €6.95. For international delivery times and fees click here

No, you will only receive a confirmation email with all your provided information. We do not post any information regarding the price or the personal information of the person who has ordered the gift. If you want us to send a complementary card, we can do that. Simply enter your card message at the checkout page. If you want your name on the card you must enter you name along with the card message.

We do offer gift wrapping. On the product page there will be a gift wrapping option. We also use bubble wrap to make sure the items arrive safe and sound. We will also wrap the cups and framed prints in a nice burgundy tissue wrapping paper.

No, you can do this when at the checkout page if you wish or check out as a guest.

As a provider of personalized gifts, we acknowledge that human errors can sometimes occur, whether on the customer’s end or ours. Therefore, we have established a set of protocols to address and rectify such situations. Please find them outlined below.

If error occurred on the customers behalf:

In the event that the error is on the customer’s side, we are happy to work with you to have the items remade at a discounted rate. The specific cost will depend on the materials used, such as if a set of mugs need to be remade, we would charge the cost price of the mugs. Alternatively, if a framed print needs to be remade, we would charge the cost of paper, ink, packaging and shipping. To keep the cost down with framed prints we normally resend the insert and the customer reuses the original frame.  Typically, we do not charge for the designer’s time required to recreate the artwork. However, please note that you would be responsible for covering An Post’s redelivery fee at your expense.

If error occurred on our behalf:

We’re sorry to hear that we made an error with the item you received, and we understand how disappointing and frustrating this can be. Please know that we take full responsibility for this mistake and want to make things right for you.

To rectify this situation, we offer you the following options:

Option 1: We can resend the corrected item express straight away, free of charge.

Option 2: If the occasion has passed and you no longer need the gift, we can provide you with a return address label, and you can return the item free of charge for a full refund.

Option 3: If the item is a framed print that you need straight away and cannot wait for re-delivery, we can email you the artwork and print instructions for your local camera shop. Once you have it reprinted, please send us an email of the receipt, and we will reimburse you the reprinting costs. Please note that we do not cover time or travel expenses for reprinting.

We sincerely apologize for any inconvenience this may have caused you. We value your business and want to ensure your satisfaction with our products. Please let us know which option you prefer, and we will take care of the rest.

Thank you for your understanding.

In the rare occasion your order is damaged in transit we will replace any items that were damaged, free of charge, with no fuss. Simply email us a picture of the damaged item along with your name and order number and we’ll get the replacement out in the next delivery.

You can cancel your order if you change your mind before the design work has started. Once the design process has started it is then non-refundable. As the item is personalised it can not be returned and you will not be refunded. We only replace personalised items if they are defective or damaged in transit. In this instance we will resend you a replacement, free of charge.